This is a guest post from Eric Turnnessen, Founder of MemberMouse. If you’d like to make an announcement to the group, let us know.
MemberMouse is a premium WordPress membership plugin that allows our customers to accept payments, manage customers, deliver premium content in a password protected member’s area, track critical business metrics and more. Our company’s mission is to deliver a powerful and innovative platform that provides our customers with the tools they need to run and grow a profitable online business.
We’re looking to hire a Customer Support Specialist to help extend our world-class support. When someone signs up for MemberMouse they can be confident that they’re not only getting the best technology for their online business but they’re also getting a knowledgeable, friendly team they can reach out to when they need help.
We approach customer support from two perspectives. First, we’re here to help customers with the technical side of things which includes basic to advanced MemberMouse and WordPress configuration and implementation. Our first line of defense here is our comprehensive Support Center where we provide video walkthroughs and helpful articles. One of the primary responsibilities of the customer support specialist position is to ensure that the support center is kept up-to-date. This includes updating existing articles when enhancements are made to the platform and also writing new articles when new features are released or when a common support question is not currently being answered in the support center.
Second, we’re here to help customers with strategic implementation. All the features that make it into the platform are there to ensure that customers have everything they need to build and grow an online business. MemberMouse is very flexible and supports multiple business models so there is more then one way to accomplish something and it’s our job to provide customers with the best guidance to achieve what they want
We’re looking for someone who is proficient with WordPress including an understanding of WordPress themes and plugins, can learn new web-based technologies quickly and as a plus understands the basic concepts of online business (i.e. payment gateways, PCI compliance, affiliates, email service providers, upsells/downsells, one-time offers, free trials, coupons, etc.). The person we’re looking for is good with people, has excellent written and verbal communication skills and can handle multiple tasks and prioritize work.
MemberMouse doesn’t have a physical office and our team is spread across the country in different locations. For the most part you’ll have the flexibility to work where ever you want and we will get together as a team frequently in the Portland area to work together. With the flexibility and freedom that comes with a position like this, it’s important that you be self-motivated and disciplined. We’re a small company and each member of our team holds themselves accountable and has an entrepreneurial spirit. We each value autonomy in our work and are not interested in managing others or being managed. We know what needs to get done and we get it done.
We’re offering $15-$25/hour for this position based on qualifications and are looking for someone who can commit to working 24 hours a week Monday – Thursday 10 AM – 5 PM PST.
While your primary focus will be on customer support, there’s a lot of opportunity to grow within MemberMouse. As we grow as a company there will be numerous opportunities to get involved in all areas of the business from marketing to development. We’re definitely interested in someone who’s enthusiastic to get involved, has ideas and wants to grow with our company.
If you’re interested in working with us, send me an email (firstname.lastname@example.org) introducing yourself and briefly explaining why you think you’d be a good fit and we’ll go from there!